Can I use this eSIM in every country in Singapore, Malaysia and Thailand?
Your eSIM works in the countries listed for this plan. Check the coverage list before buying, including any countries you’ll pass through.
Do I need to install another eSIM when I cross a border?
You can keep using the same regional eSIM when travelling between countries covered by your plan.
When should I install it?
Install before you travel, while you have reliable Wi-Fi at home. You have 120 days to activate your eSIM.
How do I activate it?
When you arrive in a covered country, select your travel eSIM for mobile data and turn on Data Roaming for that line.
Can I use WhatsApp?
Yes. You can use WhatsApp with your travel data for messages and calls.
How do I check my remaining data?
Open your eSIM confirmation email and select “Check Usage” to see your remaining balance.
Can I add more data?
Select “Check Usage” in your confirmation email to view the available top-up options for your eSIM.
Can I return it if my plans change?
We offer 30-day returns on unactivated eSIMs, with no questions asked. You can install your eSIM and still return it, provided it hasn’t been activated.
